Home news How will Monarch customers be affected?

How will Monarch customers be affected?


British airline Monarch has ceased trading after it lost its licence to sell package holidays in the UK.Monarch was unable to reach a deal on Sunday with the Civil Aviation Authority to renew the Atol licence.About 110,000 people are currently overseas on a holiday or flight organised by Monarch. In addition, there are 300,000 bookings in the pipeline involving about 750,000 people. Full details of customers’ rights are available on the dedicated website: monarch.caa.co.uk What does it mean for customers on a Monarch package holiday?The Atol scheme refunds customers if a travel firm collapses and ensures those holidaymakers are not stranded.The CAA says customers currently overseas should check monarch.caa.co.uk for confirmation of their new flight details – which will be available a minimum of 48 hours in advance of their original departure time.Monarch flights cancelled as airline ceases trading
Live updates on Monarch failure

How about customers who have not flown yet?Holidaymakers who bought a package holiday through Monarch while the licence was in effect will be Atol-protected.That means UK customers will be able to apply for a refund through the Atol process.”Experience suggests this will take weeks or months rather than days,” according to the Independent’s travel editor, Simon Calder. “They will get the money back, but in the meantime the cost of their holiday will have increased.”What if you only booked a flight with Monarch?By law, every UK travel company which sells air holidays has to hold an Atol licence. Monarch’s website explains that it only holds the licence for package holidays, not flight-only tickets.So customers who only booked flights – the vast bulk of Monarch’s business – are unlikely to get any money back from Monarch. However, those who used a credit card to buy flights worth more than £100 can seek a refund from their card company.

What if I used a debit card to pay?In many cases debit cards, such as those issued by Visa, will also cover the loss.”Debit card companies generally will, but only if you’ve been to the administrators, KPMG, first of all and said, ‘Can I have my money back?’ – and they’ve said no,” said Mr Calder.While some airlines still charge extra for using a credit card, Monarch abandoned that policy last year, meaning a higher proportion of its customers may have booked with a credit card, giving them extra protection.What about claiming on travel insurance?This will depend very much on the terms and conditions of the insurance.Blair Nimmo an administrator with KPMG told the BBC: “The ATOL scheme protects the package holidays. If you’re on a flight only then you will tend to more rely on your credit or debit card provider or perhaps travel insurance.”The rules are “relatively complicated depending on your specific circumstances, he added, but “we would very much hope that the vast majority, if not everyone would get their money back”.Passengers unable to claim any money back will remain as creditors of the collapsed company, but they will be well down the queue for compensation.
Source: BBC